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Unconditional Return Policy 

In the case that you are not satisfied with your purchase (e.g. damaged during shipment, short expiry/expired item, received wrong item/type/shade/etc), kindly inform Customer Service team at mall@timoti.asia and we'll assist you further.  

  • Product return request must be made within 7 working days from date received.  

  • Damaged items must be returned together with their original box and receipt.  

  • Items bought from http://mall.timoti.asia/ or http://www.timoti.asia  or promotional events (e.g. Anniversary, Raya Sales or Xmas Sales) are not eligible for return and exchange.  

 

⚠ Kindly inform Customer Service team before returning the item otherwise the request will not be processed. 
Please provide the return parcel's tracking number after you've posted the item.⚠ 

  

What will I get back after returning the item(s)?  

You can choose to have either a prorated refund ( if order has applied promotion code ) to your Timoti Account or bank account ( within 1-14 working days) 

 

What about postage charges?  

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your bank account. 
Please allow 14 working days for this process to be completed. 
For more information, kindly send your email to mall@timoti.asia for further assistance. 

 

How can I return my purchase?  

Kindly email your inquiry to mall@timoti.asia with the subject “Return Item”. We will assist you as soon as possible. 
To ensure the process run smoother and faster, do send your inquiry with picture(s) of the actual item(s) you'd received & provide your order details for record purpose. 

 

How long will it take to receive my refund/new item(s)?  

Please allow a minimum of 14 working days from the date we received your return package. 
Refunded amount will based on customer actual paid - Final payment to refund, voucher cannot change into cash term 

 

I need more information about this. Who do I contact?  

You can contact our customer service team at mall@timoti.asia  
We will try our level best to reply to your enquiry within 48 working hours.